the alert is only a signal, the very first step; reducing MTTR and solving the customer problem is the ultimate goal;
an actionable alert is one of the repetitive tasks; Adding a runbook for the repetitive task will help to increase debugging, accuracy, and efficiency in the triaging process.
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A while ago, I wrote this https://github.com/rhapsodixx/manager-readme, inspired by the other manager readme. Though it’s debatable whether the doc is useful, to me, writing this kind of doc is intended for ourselves – as managers – to force us to think about what kind of managers we want to be and what is our expectation to work with our directs, explicitly.
3 years afterward, I’m rethinking and came up with this…
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who doesn’t love bugs? they are small yet beautiful…ly ruining our life 🙂. Bug is inevitable, choosing 0 Bug as your OKR/KPI is an insane choice, it’s not impossible but it will astronomically hit your productivity & cost, your best bet is to manage it properly. So how are you organizing and managing these bugs? Assigning the right priority(by assessing its severity) is the key, inspired by a couple of references, here is how I typically categorize them.
Continue readingOn demystifying agile and scrum in software engineering ..
There is a direct correlation between teams that give their engineers autonomy to own their technical decisions and the team’s ability to hire and retain A-class or Senior talent. There is a tradeoff, but an acceptable level of chaos in exchange for a stronger sense of individual/team ownership is usually the right one and leads to higher performing teams in the long run – at least this is what I’ve been seeing if a couple of companies in Indonesia.
So, how to make sure these “chaotic” things are manageable and actually give the benefit to the team?
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Growth Framework, Career Guideline, Career Ladder, whatever you call it, is essentially general expectations of each of the grade, sometimes people call it as career ladder, but we at Mekari wanted to take it further down into its philosophy: Framework. In general, a framework is a real or conceptual structure intended to serve as a support or guide for the building of something that expands the structure into something useful.
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Performance improvement we must do, but where to identify it? Sometimes this kind of things might not obvious as they are, as experience and frame of reference from each of the individual engineer within your team might vary.
This post intended to share questions and framework that I’ve been using (and pushing) to my team to give cue and where to start on finding room for engineering improvements.
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